FAQs

 Where do we ship to?

Australia and New Zealand at this time.  

We will look to expand the number of countries we ship to in the coming months.  

If you would love to buy our product in your country please contact us.

How long does delivery take?

For Standard shipping, we ship via the Australia Post regular service with full tracking. For Express shipping, we ship via the Australia Post express service with full tracking. 

Express orders are despatched same business day* for orders placed before midday. All standard orders are despatched within 2 business days*. 

When will I receive my order?

You can use the Australia Post tracking sent to you by email to check the location of your parcel. Please allow up to 10 business days for delivery within Australia. For information on overseas deliveries please email us at hana@hanaintimates.com

I have already submitted my order. Is it too late to change it?

If you have submitted your order there is no guarantee that we will be able to change it if it has already been posted. However, we will try our best to accommodate your requests if you immediately contact us at hana@hanaintimates.com

I have received my item but have changed my mind. Can I get a refund or exchange?

For change of mind we can offer you to return the product for a refund or exchange. Please see our Returns Policy for full details.

I have received my item and it is damaged. What do I do?

If you your order has been damaged, please contact us as soon as posisble on hana@hanaintimates.com  If warranted, we will refund you up to the purchase price of the damaged goods. We may ask for the return of the goods before the refund is approved.  Please see our Returns Policy for full details.

How do I care for my garments?

We recommend that you wash before wear.   Warm wash setting in your machine. Line dry or lie flat.  Wash with like colours, do not bleach, do not tumble dry, do not iron and do not dry clean.

What is my garment made from?

95% Bamboo Viscose 5% Elastane

Can I order online and pick up in store?

We do not offer pick up in store as we operate from the warehouse

Where do Hana products come from?

Hana is designed in Australia by people who love bamboo fabrics and clothes that feel good, and make you feel good too.

Our products are manufactured in China by a small niche manufacturer that takes pride in their work and making product for us. We have worked together for two years to develop the best product range for our customers.  Our factory has been audited to ensure they adhere to best practice in the ethical management and safety of their staff.

Sizing Chart
Size Chart
Numerical 10 12 14 16
Alpha* S M L
Bust 87 92 97 102
Waist 68 73 78 83
Hips 93 98 103 108
* Alpha sizes fall between numerical